ABOUT US

  CONSULTING SERVICES

   - Marketing

   - Management

   - Client/Customer Relations

   - Sales Training

   - Public Relations

There is nothing more satisfying than a happy client or customer who keeps coming back and refers their friends, relatives and business associates to you. The best way to grow your business is through your client/customer base, so one of the top priorities of your business strategy should be client/customer relations.

pfSolutions can show you some of the best techniques for client/customer relations and help train your staff to improve retention and referral business. Some of the following workshops are available, but we can tailor others to suit your needs:

1. Phone Etiquette: The first impression is a lasting one. The person or people answering phones for your company should be consistent with the greeting, pleasant, helpful, courteous and knowledgeable.
   
   
2. Remembering Names: There is nothing sweeter to one’s ear than the sound of their own name. That is why it is so important to train your employees simple techniques to remembering names.
   
   
3. Follow Up: How many prospects never become clients or customers because no one bothered to follow up? We can share some simple but effective ideas that show prospects as well as clients and customers that you DO care.
   
   
4. Special Occasions and Special Touches: We can show you how to set yourself apart from the competition and make a lasting impression. A little goes a LONG way.
   
   
5. Client/Customer Appreciation Event: If you haven’t done this, you may be missing the boat! We can help you plan an event on even a small budget.

Please click here to contact us and schedule a free consultation.